Shipping policy

 

Thank you for shopping with us! Below you’ll find details regarding how we process and ship your order.

Order Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after your order confirmation has been received.

Once your order has shipped, you will receive a confirmation email with tracking information.

 

1. Shipping Rates

Shipping rates are subject to change at any time without prior notice. All shipping charges include applicable handling fees and may be subject to state and local taxes.

For international orders, shipping charges cover transportation and handling only. Any applicable customs duties, taxes, or import fees imposed by the destination country are the sole responsibility of the customer and must be paid directly to the designated carrier or customs authority upon delivery.

 

2.      Order Processing and Deadline

 Order processing times are counted in business days (Monday through Friday, excluding national holidays) and may take 2 to 4 business days with a maximum of 7 business days, depending on immediate item availability. During high-volume periods (such as holidays or sales), processing times may be slightly extended.

 

3.      Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

o   Standard Shipping (U.S.): 3–7 business days

o   Expedited Shipping (U.S.): 2–3 business days

o   International Shipping Times May Vary

Delivery times are estimates and could vary based on carrier delays or external factors beyond our control.

 

4.      Eligibility of Free Shipping

Free Shipping Policy

Free shipping promotions apply to domestic ground shipping within the United States only. This offer is not valid for international orders or shipments to APO/FPO/DPO addresses, P.O. Boxes, or U.S. territories, including Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands.

Free shipping eligibility is determined based on the merchandise subtotal after all discounts have been applied. The following are excluded from free shipping promotions:

  • Gift certificates
  • Orders exceeding 20 pounds
  • Applicable shipping charges and sales tax
  • Backordered or preordered items
  • Heavy or oversized items

If your cart contains one or more ineligible items, you will be prompted to remove those items in order to qualify for free shipping.

5.      Weekend Delivery

Expedited shipping options (including overnight, 2-day, and 3-day services) are delivered Monday through Friday only. Weekend delivery is not available.

6.      Risk of Loss

All purchases from Starlight* Brands are made pursuant to a shipment contract with our designated carriers. As such, title and risk of loss transfer to the customer once the order is delivered to the carrier.

In the event of a lost package, customers are responsible for initiating a claim directly with the selected shipping carrier so that an investigation can be conducted. Please note that Starlight Brands is not liable for packages lost in transit*. Customers must work with the carrier to resolve any such issues.

 

7.      Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • High shipping volume

We appreciate your patience and understanding in these situations.

8.      Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately at sales@shopstarlightbrands.com.

9.      Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered at checkout.

If your package is marked as delivered but you have not received it, please:

  1. Check w9. ith neighbors or your local carrier
  2. Contact the shipping carrier directly
  3. Reach out to us at sales@shopstarlightbrands.com and we’ll do our best to assist

10. Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery at sales@shopstarlightbrands.com with:

  • Your order number
  • Photos of the damaged item(s)

We’ll work quickly to resolve the issue.

11. Order Changes & Cancellations

We process orders quickly, but if you need to make a change or cancel your order, please contact us within 12 hours of placing your order.

We cannot guarantee changes once the order has been processed or shipped.

 

Contact us for questions at sales@shopstarlightbrands.com. We’re here to help and ensure your experience with Starlight* Brands, LLC is exceptional.