Refund policy

All Sales Final Policy

At Starlight* Brands, LLC, we take pride in the quality and craftsmanship of our customized products. Due to the nature of our merchandise, all sales are final.

No Returns or Refunds

All purchases made through our website are non-refundable and non-returnable. We do not offer refunds, exchanges, or store credits for:

• Incorrect item selection
• Change of mind
• Sizing or fit issues
• Buyer’s remorse

We encourage all customers to carefully review product descriptions, sizing information, and order details prior to completing their purchase.

Damaged or Defective Items

While all sales are final, we are committed to ensuring you receive items in proper condition. If your order arrives damaged, defective, or incorrect, please contact us within three (3) days of delivery at:

sales@shopstarlightbrands.com

Your email must include:

• Your order number
• A description of the issue
• Clear photos of the item(s) and packaging

All claims are reviewed on a case-by-case basis. If approved, we will determine an appropriate resolution, which may include a replacement or other remedy at our discretion.

Order Accuracy

Customers are responsible for ensuring that all order details—including product selection, size, color, and shipping information—are correct at the time of purchase. Starlight* Brands, LLC is not responsible for errors made during checkout.

Policy Acceptance

By completing a purchase on our website, you acknowledge and agree to this All Sales Final Policy.

Contact Us

If you have any questions regarding this policy, please contact our Customer Support Team at:
sales@shopstarlightbrands.com

We appreciate your understanding and your support of Starlight* Brands, LLC.